NaturalPhone Launches Customized Integrated Business Communications Service
—Toll Free, Interactive Voice Response (IVR), Automated Attendants, Voicemail, Call Forwarding and More Give Big Business Services on a Small Business Budget with No Equipment to Buy or Install—
STERLING, VA - September 8, 2004: NaturalPhone—an innovative provider of communications solutions for small businesses—today announced the launch of its new suite of communications tools developed to give businesses customized, cutting-edge communications services that rival or surpass those of large corporations -but available on a small business budget. As part of this offering, NaturalPhone customizes and configures services for individual business to aid with communications, customer service, order processing/modifications, CRM and more.
The announcement comes as North America is undergoing a huge boom in business start-ups, creating a desperate need for technology to empower businesses with the same capabilities of large organizations, but on a small-business budget. Traditional PBX, Centrex and other office phone systems typically begin at a cost of $350 or more per station for equipment plus significant charges for installation and high monthly service fees. For an office as small as six people, that can cost as much as $10,000 per year.
With the launch of NaturalPhone, businesses can now tap into a larger array of services at a much lower cost, including:
- Speech Recognition, Interactive Voice Response & Automated Attendants
- Toll Free service
- Voice mail
- Comprehensive web interface for service management, usage statistics and more
- Voice recognition services to automate order taking, marketing response and customer service
- Unlimited inbound call capacity
- Call forwarding and more
NaturalPhone requires no equipment to be bought, consultants to be hired or installation headaches to be endured. In addition, NaturalPhone can establish basic service immediately over the phone and build more complex services within days, providing another compelling point of differentiation with large phone companies who require weeks or even months to provide service.
Commenting on today's announcement was Stefan Midford, President of NaturalPhone, who said, "At NaturalPhone, we provide business solutions not just phone service. From a 'single-location retailer' looking to process orders after hours to a regional franchise automating their HR application process, we get to the heart of lowering a business' costs and maximizing the upside. We tell customers, 'Don't tell us about your phone service, tell us about your business' and then start improving the bottom line. That's the NaturalPhone difference."
Midford continued, "As consumers, all of us have had experiences with large corporate phone systems at banks, airlines and others that automate orders, enabling customers to service their own accounts. Until now, such advanced technology was too complicated to operate and very expensive, putting it out of reach for some businesses and start-ups. NaturalPhone can quickly customize, configure and deploy these services for businesses allowing them to enhance communications, service more customers, automate cost and revenue centers, expand marketing opportunities and improve their businesses."
About NaturalPhone
Headquartered in Sterling, Virginia just outside Washington, DC, NaturalPhone is an innovative provider of business communications technologies. With features including toll-free service, Interactive Voice Response (IVR), Voicemail, Call Forwarding and more, NaturalPhone requires no equipment to be purchased or installed. For more information on NaturalPhone and its services, visit them online at www.NaturalPhone.com or call 1-800-388-1353.